| What
is
the
cost
for
using
South Travel & Tourism LLC
service? |
There
is
NO
CHARGE
or
service
fee
to
use
South Travel & Tourism LLC
hotel
reservation
service.
Back
to
Top!
|
| TERMS |
| |
| What
is
GCC
Market? |
"GCC"
means
The
Cooperation
Council
for
the
Arab
States
of
the
Gulf
(GCC)
the
countries
that
are
included
are
Bahrain,
Kuwait,
Saudi
Arabia,
United
Arab
Emirates,
Qatar
and
Oman
some
hotels
get
volume
business
from
these
countries
the
reason
these
country
nationals
have
good
discounted
Preferential
rates
or
some
don't
get
volume
business
from
these
destinations
so
they
have
higher
rates
please
do
check
on
our
Website
for
the
difference.
Back
to
Top!
|
| What
is
CIS
Market? |
"CIS"
means
Common
Wealth
Of
Independent
States
the
countries
that
includes
are
Russia
formerly
Soviet
Union,
Kazakhstan,
Tajikistan,
Azerbaijan,
Ukraine
all
others
that
are
near
by.
Back
to
Top!
|
| What
is
HB? |
"HB"
means
Half
Board,
Hotel
rates
will
be
inclusive
of
Daily
Breakfast
and
Lunch
or
Dinner
|
| What
is
BB? |
"BB"
means
Bed
and
Breakfast
the
rates
quoted
on
the
Website
is
inclusive
of
daily
Buffet
Breakfast.
Back
to
Top!
|
| What
is
FB? |
"FB"means
Full
Board
the
rates
that
will
be
quoted
to
you
will
be
inclusive
of
Daily
Breakfast,
Lunch
and
Dinner.
Usually
we
don't
advertise
FB
or
Full
board
rates
on
our
Website
but
it
is
always
subject
to
your
request
we
can
always
quote
you
what
ever
will
be
your
request.
Back
to
Top!
|
| What
is
FIT
rates? |
FIT
rates
is
applicable
only
for
Frequent
Individual
Travellers.
Back
to
Top!
|
| What
is
GIT
rates? |
GIT
rates
is
applicable
only
for
Group
Travellers.
Back
to
Top!
|
| What
is
Pan
Arab
Market? |
Pan
Arab
Market
countries
are
Lebanon,
Palestine,
Yemen,
Syria,
Jordan,
Libya,
Egypt,
Morocco,
Sudan
and
Iraq.
Back
to
Top!
|
| |
| RESERVATION |
| |
| How
do
I
make
a
reservation? |
From
our
directory,
or
from
every
hotel
details
page
choose
the
hotel
you
want
to
stay
in
and
press
or
click
on
"Reservation"
Button
at
the
bottom
of
each
hotel
page.
You
will
be
taken
into
a
Reservation
form.
On
the
form,
just
follow
the
instructions.
After
you
fill
out
all
of
the
needed
information;
press
the
"Submit
Reservation"
button.
Back
to
Top!
|
| How
long
will
it
take
to
get
a
hotel's
confirmation? |
If
the
space
is
available,
the
booking
can
be
confirmed
within
4
to
6
hours.
If
no
more
allotment
is
available
at
that
moment,
we
will
make
the
request
to
the
hotel.
In
this
case,
it
might
take
1
or
2
working
days
(depends
on
the
hotel's
reservations
clearing
process)
to
get
the
confirmation.
Back
to
Top!
|
| What
if
the
hotel
I
requested
is
not
available? |
You
will
be
notified
via
e-mail
if
your
requested
hotel
is
not
available.
And
our
travel
experts
will
try
to
find
hotels
of
comparable
standards,
prices
and
in
the
same
area
(if
available)
for
your
considerations.
Note:
Please
fill
in
alternative
hotels
in
the
reservation
form
when
making
reservation
to
let
us
know
your
preferences
in
case
of
your
requested
hotel
is
not
available.
To
avoid
disappointment,
especially
over
high
season
periods,
very
early
booking
is
strongly
advised.
Back
to
Top!
|
| When
I
submit
my
reservation,
where
does
my
request
go? |
All
travel
arrangements
are
processed
through
South Travel & Tourism LLC
Reservation
Department
of
our
company.
All
reservation
will
be
followed
up
within
24
hours
with
an
email
and
if
available,
a
service
order.Some
hotels
do
not
confirm
reservations
immediately.
In
this
case
the
email
you
received
from
our
Reservation
staff
will
not
contain
a
confirmation
number;
however
it
will
contain
a
Service
Order
.
Your
reservation
IS
NOT
confirmed
until
you
receive
a
confirmation
number
from
us.
When
we
receive
the
confirmation
number,
it
will
be
emailed
to
you.
Just
for
our
records,
we
take
your
information,
it
is
&
will
be
absolutely
confidential
always.
And
will
not
be
sold
to
any
third
party
companies.
Back
to
Top!
|
| Once
I
have
made
my
reservation,
will
I
receive
any
written
confirmation
from
the
hotel? |
No.
The
email
confirmation
you
receive
from
South Travel & Tourism LLC
is
all
you
will
need.
It
displays
your
Service
Order
Number.
Back
to
Top!
|
| Can
I
make
a
reservation
directly
through
the
hotel? |
You
can,
but
the
prices
displayed
on
South Travel & Tourism LLC
are
available
only
through
our
service.
If
you
make
a
reservation
at
the
hotel,
you
will
be
charged
on
average
10%
to
50%
more.
Back
to
Top!
|
| When
do
you
check
availability? |
We
check
availability
only
at
the
point
of
making
a
reservation.
Back
to
Top!
|
| Will
you
confirm
my
reservation
by
fax
or
phone?
|
Usually
we
make
confirmations
by
e-mail,
so
please
make
double
sure
that
you
have
provided
us
the
correct
e-mail
address.
Although
if
you
cannot
provide
an
email
address,
we
will
send
the
confirmation
by
fax.
Back
to
Top!
|
| |
| PAYMENT
PROCEDURES |
| |
| When
do
I
need
to
Pay?
|
Once
we
confirm
reservation
in
return
E-mail
for
you,
you
will
be
given
Option
date
that
you
need
to
settle
all
your
payments
on
or
before
this
date
in
failure
to
settle
all
the
payments
before
the
Option
date
your
reservation
will
be
automatically
cancelled.
Back
to
Top!
|
| If
I
failed
to
settle
payments
with
in
due
date
can
my
reservation
be
still
accepted? |
Yes
it
will
be
accepted
but
can't
promise
the
same
hotel
will
be
available
for
your
requested
dates
it
is
always
subject
to
availability
of
the
hotel
space
and
our
allocation
with
the
hotel.
Back
to
Top!
|
| Why
do
I
need
to
fax
authorization
form
and
photo
copy
of
my
credit
card? |
We
can
understand
your
security
concern.
But
this
is
just
a
way
to
filter
out
any
bad
transaction
and
to
verify
if
the
credit
card
used
for
the
booking
was
in
fact
in
your
possession
and
it
was
you
only
who
made
the
booking
and
not
some
body
who
happen
to
have
your
credit
card
no.
etc.
We
take
great
care
while
handling
your
credit
card
information
and
do
not
share
any
of
your
information
with
other
vendors
and
partners.
Back
to
Top!
|
| Is
the
credit
card
information
secure
with
South Travel & Tourism LLC?
|
Unlike
other
companies,
we
do
not
ask
Credit
Card
details
from
you
thru
our
On-line
Reservation
Forms
even
if
the
system
is
protected
by
standard
secure
socket
layer
(SSL)
encryption.
Nowadays,
there
are
programs
that
can
easily
hack
this
protection
system.
Therefore,
to
provide
your
credit
cards
and
personal
informations
a
100
%
security,
we
ask
you
to
send
us
all
the
Credit
Card
Details
by
Fax
which
is
a
more
secure
way
to
send
confidential
matters.Back
to
Top!
|
| Why
South Travel & Tourism LLC
ask
for
a
Credit
Card
Back
to
Back
copy
and
any
valid
ID
or
passport
copy
of
the
Card
holder? |
To
prevent
fraud
cases
and
give
protection
to
our
clients,
South Travel & Tourism LLC
and
our
local
Bank
Merchant
has
come
to
this
agreement
mutually
to
do
proper
verification
of
any
transaction
before
finally
it
will
be
charged
to
that
credit
card.
Back
to
Top!
|
| Once
I
decide
to
Confirm
my
reservation
with
your
Company
How
do
I
pay? |
When
you
receive
Confirmation
E-mail
from
our
Reservation
staff
they
send
you
same
time
Credit
Card
payment
form
Thru
E-mail
you
need
to
fill
that
form
sign
by
the
card
holder
and
fax
back
to
us
with
front
and
back
copy
of
the
Credit
card
and
Passport
copy
of
the
Card
holder
to
be
verified
by
our
Bank
in
order
to
prevent
credit
card
fraud
cases.
Back
to
Top!
|
| What
Major
Credit
Cards
You
accept? |
We
accept
Visa,
Master
Card
and
AMEX
but
payments
Thru
AMEX
is
subject
to
3%
credit
card
Surcharges.
Back
to
Top!
|
| Can
I
pay
by
Bank
Transfers? |
Yes
you
can
pay
by
bank
transfers
but
you
must
pay
all
the
Telegraphic
Transfer
Bank
Charges
that
is
more
or
less
US$
20.00.
Telegraphic
Transfers
can
only
be
acceptable
if
you
are
Arriving
minimum
of
10
days
prior
or
else
you
need
to
arrange
all
the
payments
Thru
Western
Union.
Back
to
Top!
|
If
my
payments
are
not
clear
or
my
Telegraphic
Transfer
is
not
received
by
you
can
my
reservation
be
still
secured
or
hold?
|
No,
if
we
do
not
receive
any
payments
with
in
due
date
all
your
reservation
to
be
cancelled
automatically.
Back
to
Top!
|
| |
| LODGING
RATES
|
| |
| Are
taxes
and
breakfast
included
in
your
prices? |
Yes.
Unless
noted
otherwise,
all
taxes
and
breakfast
are
included.
Back
to
Top!
|
| Do
you
offer
additional
discounts? |
In
the
hotel
directory
check
carefully
if
there
are
available
weekend
special
rates
or
hot
deals
for
the
hotel
you
want
to
stay
in.
Then
click
on
Hotel
Details
to
see
all
these
special
rates.
Sometimes
we
can
offer
additional
discounts,
so
check
always
our
hot
deals.
Back
to
Top!
|
| Are
your
prices
by
room
or
by
person? |
All
prices
in
our
service
are
per
room,
not
per
person.
For
example,
a
price
for
a
single
means
a
room
with
one
person,
for
a
double
means
a
room
with
2
persons,
etc.
Back
to
Top!
|
| How
can
you
offer
rooms
at
such
discounted
prices? |
For
two
reasons.
First,
all
reservations
are
made
through
South Travel & Tourism LLC,
our
tourism
division,
who
have
negotiated
these
favorable
rates.
Second,
we
use
the
internet
to
do
all
the
transactions,
which
cuts
our
cost
considerably.
Back
to
Top!
|
| |
| CANCELLATION
POLICY
|
| |
| What
is
your
cancellation
policy? |
1)
If
cancellation
is
notified
to
us
by
fax
or
email
14
days
before
check
in
date,
Full
refund
less
6
%
(Being
Credit
Card
Processing
Fee)
will
be
Paid
back
to
you.
If
cancellation
is
notified
to
us
less
than
the
mentioned
period
above
then
one
night
charge
for
normal
season
will
be
levied
and
refund
the
balance
amount
less
6
%
and
for
peak
season
full
cancellation
charges
apply.
2)
No
show
-
means
no
email
or
notification
of
cancellation
received
to
our
office
that
guest
is
unable
to
travel
before
the
check-in
date.
Payments
are
not
refundable
and
will
be
forfeited
accordingly.
3)
Unused
vouchers
-
No
refund
provided
in
event
of
cancellation
or
alteration
for
the
services
mentioned
in
the
voucher
which
the
guest
might
decide
not
to
use
once
the
date
of
check-in
commences.
Back
to
Top!
|
| |
| GENERAL
HOTEL
POLICIES |
| |
| Can
South Travel & Tourism LLC
supply
a
cot
or
crib
for
my
room
when
I
travel
with
children? |
Most
of
the
hotels
have
Baby
cot
or
crib
facilities
but
still
South Travel & Tourism LLC
Reservation
staff
will
help
you
to
request
or
recommend
such
hotels
that
are
100
percent
sure
to
have
these
facilities,
it
is
always
Free
of
cost.
Back
to
Top!
|
| How
do
I
request
an
early
check-in
or
late
checkout
with
the
hotel?
|
Since
hotel
policies
regarding
early
check-in
(generally
12:00
noon)
or
late
checkout
(generally
after
12:00
noon)
vary
by
location
and
by
hotel
as
it
is
always
subject
to
availability
of
the
hotel,
please
contact
us
by
e-mail
or
by
phone
prior
to
your
arrival
to
make
any
necessary
arrangements.
Back
to
Top!
|
| |
| Can't
find
the
answer
to
your
question? |
Email
us
your
specific
question,
at
helpdesk@southtravels.com
and
we
will
be
happy
to
provide
a
prompt
response.
Back
to
Top!
|
